Frequently Asked Questions
What is my mailing address?
Room ___Falmouth Hall
Imperial College London
Princes Gardens
South Kensington
SW7 1BA Room ___
Keogh Hall
Imperial College London
Princes Gardens
South Kensington
SW7 1BE
What happens if I get locked out?
During the day 08:00-18:00, Monday to Friday, go to the hall office on the Ground Floor to be let back into your room. At any other time, and at any time during the weekend, go to Imperial Security or call 020 7589 1000 or 4444 (internal).
The first time you make this mistake, we will let you in without any penalty. For the 2nd, 3rd, 4th, ..., you will be fined £5, £10, £15, ...
How do I report faults or request repairs?
Send an email to southside.defects@imperial.ac.uk with the necessary details.
What if I need other support or advice?
Imperial College Union Advice Service is a free, confidential, non-judgemental and independent service for all students studying at Imperial College. If you are experiencing a problem with your studies, your halls or you are looking to make a complaint against the College – the Advice Service is here to help. If we are unable to advise you with your query, we can point you in the right direction. Our advice Caseworkers can signpost you to the relevant service or organisation. Additionally, if you are a student facing financial hardship and are finding it difficult to afford food, the Advice Service can issue you a food bank voucher. Contact advice@imperial.ac.uk or go to www.imperialcollegeunion.org/advice.